Q: HOW LONG WILL MY DELIVERY TAKE IN THE UK? A: Typically, within the UK most parcels are delivered/received within 1-2 days. Our packages are sent via Royal Mail, Tracked 24. At peak times it may take slightly longer.
Q: HOW SHOULD I STORE MY COFFEE? A: We recommend storing your coffee in an airtight container once opened and for no longer that 4-6 weeks in bean form. Although we have not tried it, there is evidence to suggest that storing beans in a freezer and taking out as much as you need each time maintains the quality and freshness of the beans. We DO NOT recommend storing coffee in the fridge as this is often a source of considerable moisture and strong smelling foods.
Q: WHAT IF I AM NOT HERE WHEN MY PARCEL ARRIVES? A: If your parcel has been delivered using Royal Mail (95% of our deliveries arrive this way) then it is likely to be redirected to the local sorting office. You may have an arrangement with your postman or postwoman to leave parcels in outhouses, sheds or greenhouses etc. Delivery We will deliver the Goods to the address you specify for delivery in your order (if payment is made by card, goods must be sent to the address as shown on the card's statement). It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for.
Q: HOW LONG WILL MY DELIVERY TAKE OUTSIDE THE UK? A: Postal delivery times vary from country to country. You will find the recommended delivery times suggested by Royal Mail below;
|Country||Time normally||Royal Mail suggested time|
|UK||1-2 working days||2-5 days|
|Western Europe||7-10 working days||2 Weeks from posting|
|Eastern Europe||10-20 working days||4 weeks from posting|
|Outside EU||15-30 working days||8-12 weeks from posting|
Q: WHAT IF MY PARCEL IS LOST/DAMAGED A: If your parcel is damaged, we will gladly replace it in return for a photo of the damage to enable us to review Royal Mail's practices. We use a fully tracked order delivery system and would ask that you contact us within 3 working days (domestic customers) of receiving your shipping confirmation email if your order has not been received, to enable us to investigate.
Q: DO YOU USE COURIERS FOR DELIVERIES? A: We’re aware that many people are at work during the day and it is easier to collect from the local post office. When you have given us a home address and the weight is over 10kgs, we may often use a courier for this. However, where possible we will use Royal Mail’s services.
Q: DO YOU OFFER FREE DELIVERY FOR LARGE ORDERS? A: We believe such a pricing model encourages customers to buy more than required which, although good for the company, means the coffee is likely to become stale before being used, affecting the quality of the product. We encourage our customers to order small amounts often, to ensure the best taste experience.
Q: HOW MUCH IS THE POSTAGE? A: Postage costs vary, as orders with a long distance to travel require an increase in packaging to avoid damage to our coffee. All our prices exclude postage and packaging. Please be aware that the packed weight for a 250g bag of coffee is 280g